Customer Service Representative salary in Massachusetts
Updated Updated for 2026 tax law
A customer service representative in Massachusetts earns a median of $49,120 a year ($23.62/hour equivalent), 9.7% above the national median of $44,770. Massachusetts ranks #3 of 51 states. About 49,990 people do this job in Massachusetts.
Take-home pay in Massachusetts
At the Massachusetts median, a single filer keeps about $39,186 a year after federal, FICA and Massachusetts taxes — $1,507 every two weeks. Try your own numbers with the Massachusetts paycheck calculator.
- Gross pay
- $1,889.23
- Federal income tax
- −$142.86
- Social Security (6.2%)
- −$117.13
- Medicare (1.45%)
- −$27.39
- Massachusetts income tax
- −$86.00
- MA PFML
- −$8.69
- Take-home pay
- $1,507.15
Annual breakdown
- Gross
- $49,120
- Federal
- $3,714
- FICA
- $3,758
- State + local
- $2,462
- Net
- $39,186
- Marginal federal rate
- 12.0%
- Marginal state rate
- 5.0%
2026 federal brackets (Rev. Proc. 2025-32) and 2026 state rules. Estimates assume wages are your only income and use annual liability, so your actual withholding can differ slightly.
How Massachusetts compares
| Rank | State | Median salary |
|---|---|---|
| #1 | Washington | $50,330 |
| #2 | California | $49,560 |
| #3 | Massachusetts | $49,120 |
| #4 | Minnesota | $48,800 |
| #5 | District of Columbia | $48,250 |
| #49 | Arkansas | $37,840 |
| #50 | Louisiana | $37,330 |
| #51 | Mississippi | $36,380 |
See the national customer service representative salary page for the full pay range and all states.
BLS occupation: Customer Service Representatives (SOC 43-4051), May 2025, state estimates.
Frequently asked questions
How much does a customer service representative make in Massachusetts?
The median salary is $49,120 a year and the average is $52,750 (BLS May 2025).
Is Massachusetts a good state for customer service representatives?
Massachusetts ranks #3 of 51 states for median pay in this job, 10% above the national median of $44,770.
What is $49,120 after taxes in Massachusetts?
About $39,186 a year ($1,507 every two weeks) for a single filer in 2026.
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Estimates for information only — not tax, legal or financial advice.